FAQ

Shipping Policy 

Processing Time 

  • Orders are processed within 2-5 business days
  • Orders go out on Monday’s and Wednesday’s 

Shipping Options

We carefully package every plant to keep it safe during transit. Soil is secured, foliage is protected and boxes clearly labeled. 

For most locations in Quebec

Canada Post 

  • Express Shipping: 1-2 business days 
  • Local Pick Up: Free pick up by appointment-choose "local pickup" at checkout and we'll contact you to arrange a time. 

You'll receive a tracking number by email once your order ships.

We are not responsible for delays caused by the carrier. If a package is lost, we will assist with filing a claim with Canada Post and work with you to find a solution 

Local Delivery 

We offer the below delivery options 

0-5KMs: 5$ delivery fee 

10-25KMs: 15$ delivery fee 

Minimum Order of 50$ required 

25-35KMs: 25$ delivery fee 

We will reach out to you to schedule a delivery date after your order has been confirmed.

Winter Shipping

During colder months, we will include a heat pack in your delivery to protect your plants from the cold

Please note that we cannot guarantee the condition of plants during shipping, especially during winter months, extreme cold temperatures, or carrier delays.

By placing an order for shipment, the customer acknowledges that cold damage may occur due to transit time, handling, and weather conditions.

We reserve the right to delay shipping if temperatures are too low in order to protect your plants.

Large Plants 

Plants deemed too large to ship will be restricted at checkout to ship. Pick up or local delivery only. 

Returns & Refunds 

Live Plant Policy

Due to the nature of the live plants, all sales are final.

We do not accept returns or exchanges once plants have left our care.

While we package every order with great care, La Folie Verte cannot guarantee the condition of plants once shipped or picked up, as temperature changes, handling, and delays are beyond our control.

Plant Sourcing 

We love sourcing rare and hard to find plants. Please contact us with your request. We’ll be happy to find your dream plant 🪴